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Document
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Price, USD
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Complete Set of
Complaints Handling Procedures, ZIP |
free |
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# of pages
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Description/Content |
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MS Word
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1
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This policy specifies how the Company handles complaints in strict adherence to
ISO 10002:2004 guiding principles
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MS Word
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These objectives support the Complaints-Handling Policy of the Company.
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MS Word
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14
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1. Purpose
2. Scope
3. Reference documents
4. Terms and definitions
5. General
6. Receipt and registration of complaint
7. Acknowledgement and initial assessment of complaint
8. Investigation, resolution and closing of complain
9. Corrective and preventive actions
10. Analysis of complaints
11. Revision history
Appendix A Publicly available Information on making complaints
Appendix B Publicly available complaints handling flowcharts
Appendix C Form for Complainant
Appendix D Complaint Receipt Recording Log
Appendix E Complaint Follow-up Form
Appendix F Corrective and Preventive Action Report Form
Appendix G Publicly available Escalation Flowchart
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MS Word
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9 |
1. Purpose
2. Scope
3. Reference documents
4. Terms and definitions
5. Process purposes and model
6. Linkage with other processes
7. Leadership
8. Resource management
9. Complaints handling
10. Monitoring and auditing
11. Continual improvement
12. Revision history
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MS Word
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17
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1. Purpose
2. Scope
3. Reference documents
4. Terms and definitions
5. General
6. Identification of records
7. Confidentiality and status of records
8. Gathering and classifying of records
9. Maintenance and storage of records
10. Control of records on electronic media
11. Disposal of records
12. Revision history
Appendix A Codes for Reasons of Complaints
Appendix B Records Retention Time
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MS Word
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This responsibility matrix defines the roles responsible for complaints handling
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MS Word
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This responsibility matrix defines the roles responsible for the complaints handling
process and summarizes the process.
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CHZ Complete Set of
Complaints Handling Procedures |
Download |
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