Business Process Documentation with ISO 10244:2010
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The new international standard ISO 10244:2010 “Document management - Business process
baselining and analysis” was issued on July 16, 2010 by the International
Organization for Standardization (ISO) headquartered in Geneva, Switzerland.
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This standard reflects two major trends in document management. One trend is represented
by the rapidly increasing amount of information that needs to be managed, both internal
and external to the organization.
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Another trend is represented by the increasing popularity and growing capabilities
of electronic document management systems (EDMSs). A number of old issues related
to paper based document management are gradually being taken off the agenda with
the help of EDMSs, for example:
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- Providing unique identifiers for documents
- Recording time stamps for changes and revisions
- Identifying individuals issuing and modifying documents
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- Providing appropriate version control and archival
- Ensuring document retention over agreed time
- Providing easy location and tracking of documents
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Most current EDMS systems are capable of supporting the functions listed above and
prevent document management issues related to malfunctioning in these areas from
happening.
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As is mentioned by the ISO 10244:2010, some of the issues that many organizations
need to handle with respect to document control and process management today are
the following:
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- How much and what information needs to be gathered
- The level of required details for each piece of information
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The ISO 10244:2010 standard provides practical advice on the following aspects of
process baselining and analysis: |
- defining the level of information required to be gathered,
- selecting methods of documenting the processes,
- establishing procedures for analysis of business processes.
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The guidelines of ISO 10244:2010 standard include a number of examples and flowcharts.
The guidelines are contained on 8 pages, not including bibliography.
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Document Management
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IEC 82045-1:2001 Document management -- Part 1: Principles
and methods
IEC 82045-2:2004 Document management -- Part 2: Metadata
elements and information reference model
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Record Management
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ISO 15489-1:2001 Information and documentation -- Records
management -- Part 1: General
ISO/TR 15489-2:2001 Information and documentation -- Records
management -- Part 2: Guidelines
ISO/TR 26122:2008 Information and documentation -- Work
process analysis for records
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Data Management
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ISO/IEC 2382-4:1999 Information technology -- Vocabulary
-- Part 4: Organization of data
ISO/IEC 2382-5:1999 Information technology -- Vocabulary
-- Part 5: Representation of data
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Management of Electronic Documents
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- ISO/TR 15801:2009 Document management -- Information stored
electronically -- Recommendations for trustworthiness and reliability
- ISO/TR 18492:2005 Long-term preservation of electronic document-based
information
- ISO 19005-1:2005 Document management -- Electronic document
file format for long-term preservation -- Part 1: Use of PDF 1.4 (PDF/A-1)
- ISO 22938:2008 Document management -- Electronic content/document
management (CDM) data interchange format
- ISO/TR 22957:2009 Document management -- Analysis, selection
and implementation of electronic document management systems (EDMS)
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If you have already used any of the ISO standards on documentation management listed
above, please leave your feedback. Publish your opinion on the biggest issues and
opportunities related to business process documentation.
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