Expert articles and interviews on quality, safety, energy, and sustainability management
October 2015
Simple guidelines for seven key features of the ISO 9001:2015 standard — risks, context, interested parties, change control, organizational knowledge, external providers, and improvement.
May 2014
An examination of global sustainability progress compared to a weight loss program — and why sustainability auditing and accounting may be a large part of the solution.
March 2014
Overview of the growing landscape of sustainability indices, financial market indicators, and ISO standards related to sustainable development.
September 2013
Four simple rules for writing an effective Quality Manual, illustrated with examples of jargon-heavy vs. business-language approaches.
August 2013
Communication disconnects between project managers and quality professionals — and a real-world story from cross-cultural project management in Asia.
July 2013
Moving QA from a policing function to a coaching and facilitation role — and why that shift is critical to long-term organizational improvement.
June 2013
Using the experience of moving house as a lens to illustrate the principles of project management initiation, planning, and execution.
May 2013
Why concise, badge-sized quality documents beat dusty procedure folders — and how attention spans and Net Promoter Scores point the way.
December 2012
Three perspectives on reducing friction between project managers and quality professionals — value, personality, and frameworks.
November 2012
How Persona Based Testing (PBT) puts software testers in the customer's frame of mind to develop more comprehensive and effective test cases.
September 2012
The official UN conference produced broad commitments; the parallel NGO and business meetings may have produced more implementable results.
June 2012
Why successful Lean transformation requires continuously relaunching change — and the softer and harder elements that determine success.
January 2012
Remote auditing, risk-based auditing, and information confidentiality — how ISO 19011:2011 shapes the evolution of management system audits.
October 2011
Interview with Edwin Pinero, Chair of ISO TC 242, on the creation of ISO 50001 and its role in advancing global energy management.
March 2011
Shared Value, carbon reporting guidelines, and the Global Compact LEAD platform — key sustainability themes from WEF Davos 2011.
December 2010
Introduction to ISO 31000:2009 and seven innovations it introduced to enterprise risk management, with Q&A by Dr. John Shortreed.
October 2010
Interview with Dr. Gary Cort, Chair of ISO TC 176, on expected changes to ISO 9001 and the emerging ISO 9000 ecosystem.
August 2010
How the new ISO 10244:2010 standard addresses process baselining, electronic document management, and the evolving challenges of information management.