QPS 8.7-02 — Control of Nonconformities in Provision of Services

ISO 9001:2015 Quality Procedure Specification

Procedure specifically for controlling nonconformities in the provision of services. Covers service failures, complaints handling, corrective actions, and customer communication. References ISO 9001:2015 clause 8.7.

QPS 8.7-02 Control of Nonconformities in Services

Features

Service nonconformance form for documenting service failures
Customer complaint log for tracking and resolving complaints
Disposition workflow — correction, re-performance, customer communication
Based on ISO 9001:2015 clause 8.7
Reviewed and approved by experienced ISO 9001 quality auditors

Included in the Package

QPS 8.7-02 Control of Nonconformities in Services

MS Word procedure document with service nonconformance form, customer complaint log, and disposition workflow.

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Benefits

Tailored specifically for service organizations — complements the general nonconforming outputs procedure
Provides structured complaint handling process to protect customer relationships
Supports compliance with ISO 9001:2015 clause 8.7 for service providers
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QPS 8.7-02 — Control of Nonconformities in Provision of Services

Features

Included in the Package

QPS 8.7-02 Control of Nonconformities in Services

Benefits

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