| Dear Subscriber, |
10006: Quality in Project Management |
| In-depth review of ISO 10006 Guidelines for Quality Management in Projects and ISO 21500 Guidance on Project Management with case studies and practical examples. We are offering 20% off until February 10th 2013 Register Today! |
ISO 10001, 2, 3, and 4! |
| ISO 10004:2012 Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring was issued on September 14, 2012. Other standards of ISO 10000 series include: |
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| Standards to Watch: ISO/FDIS 10008 Quality management -- Customer satisfaction -- Guidelines for business-to-consumer electronic commerce transactions. |
| Target publication date: 2014-08-25. |
| Check out our Complete set of ISO 10002:2004 complaint handling policies and procedures. |
Downloads for our Subscribers! |
| Complaints Handling Policy |
| Complaints Handling Objectives |
| Complaints Handling |
| Complaints Handling Process |
| Complaints Handling Records |
| Responsibility Matrix RM-01 for Complaints Handling |
| Responsibility Matrix RM-02 for Complaints Handling Process |
| Sincerely yours, |
| Anna Banin |
| VP of Training |
| Centauri Business Group Inc. |
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